frequently asked questions
How much are the tickets?
All prices in UK Pounds
- VIP Card 260.00
- Gold Card 205.00 (junior 175.00)
- Day Reg with Gala show 110.00 (junior 85.00)
- Convention Day Registration 70.00 (junior 55.00)
- Gala Show Seat (1 day) 40.00
VIP Gold Card Benefits
- The best seats in the house for the Gala show of your choice.
- Early access to ALL lectures and fringe shows
- commemorative coin, pass and lanyard
- Plus a bag of special gifts.
Where are my tickets? Will they be posted?
Registrations will not be posted; they are to be collected from the Registration Hub at the Convention. All confirmations and registration email will be sent to the email provided on booking for each registration.
Can I purchase registrations or show tickets at the Convention?
Yes you can purchase them from the Registration Hub at the Winter Gardens over the whole weekend from 9am-5pm.
How do I swap my ticket to another person?
Please see BMC Terms on the website – section 3.2
The Terms link is on the bottom section of this page.
What are the running times of the shows?
Gala Shows run approx. 90 minutes with no intervals.
Satellite Shows run approx. 60 minutes.
Are children welcome?
Yes, anyone under 16 attending any part of the convention must be accompanied by an adult with the same registration type as the Junior. IE if the child has a Gold Card the Adult must have the same.
How do I book a wheelchair space/ I have special requirements - who can I contact?
Send us your details using our contact form
Some seating facilities are limited due to the Winter Gardens capacity.
When will the schedule be released?
The full schedule is due to be released 2 weeks prior to the Convention start date.
Does my Gold Card provide entry to everything?
A Gold Card registration allows access to all the scheduled events over the 3 days (Friday/Saturday/Sunday), and any events scheduled in the Winter Gardens on the Thursday.
The show time and seat on your Gold card is your seat for the whole weekend.
Where can I park?
Details are given on our Convention Website ‘INFO’ page – along with a map.
First Aid
A qualified First Aid Team is on duty throughout the Convention.
Are all areas accessible via lift and stairs if I have walking difficulties or a pram/wheelchair?
All floors in the Winter Gardens have lift access. Please contact us if you have any specific requirements.
Will I be allowed into the show if late?
For safety and security, the Winter Gardens Front of House Manager can refuse entry once a show has started.
Can I take photographs during the shows?
No – see BMC Terms – section 4.8
The Terms link is on the bottom section of Home Page.
What Food & Drinks Facilities are on site? Can I take Food & Drink into the shows?
There are refreshment facilities within the Winter Gardens.
Only food and drink purchased in the Winter Gardens can be consumed in the Gala Shows.
What should I do if I have not received a Booking Confirmation email?
Please check all folders including Spam. Send us your details using our contact form
What should I do if I have a problem when making my booking online?
Send us your details using our contact form
Can I use my Booking email confirmation as my entry tickets?
No bring the email and your photo ID to the Registration Hub and we will provide your registration.
Can I just buy a ticket to visit the Dealers' Hall?
No – but you can purchase a Convention Day Registration (excluding Gala Show seat)
Is there a Convention App - and when can I download it?
Our new and improved app is now available in the App Store for both Apple and Android.
Download free, now!
iOS – click here
Android – click here
(There may be certain regions across the world where it is not available at present, but don’t panic – just give it a few hours and it’ll be there for you too!)
Can I bring a bag into the Convention - and what size?
Holdalls, suitcases and other large bags are not permitted within the venue.
Security staff reserve the right to refuse access to anyone carrying such items.
See BMC Terms – section 1.9
The Terms link is on the bottom section of Home Page.